Since when has copying half of the western hemisphere on e-mails become acceptable business etiquette?
If there is one thing, well several things that annoy me, copying other people on an e-mail directed towards me is it.
For instance:
To: Accountant
CC: Your boss
From: Helga
Subject: Discount Rate
Could you please change the discount rate for customer XX?
Thank you,
Look, Helga, if I do not do as you request on the first try, feel free to copy my boss but, until I screw up, ask me like I am a professional, not a baby.
Then you get these back and forth emails that could be handled between two people but since the e-mails started out copying 398209820938 people the two people talking keep "replying to all".
Cut it out, I do not care, handle your stuff and keep me out of it.
If that happens to me and I am one of the two people actually involved in the discussion I will not reply to all but, all of a sudden on the reply, everyone is copied again.
I like to develop relationships with people, I like to be able to trust people. I like to be able to understand that if someone makes a mistake it is okay and they can correct it without involving their boss.
I deal with several people and I catch mistakes. I e-mail them, copying: no one, and have them fix the problem. That's how things should work. I know people appreciate that and I appreciate that when I make a mistake.
For the love of god stop copying!!!
That means you, Helga.
Monday, April 28, 2008
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